Today I took my family out to the local Volkswagen dealer here in Middleton, Wisconsin. The experience I had with the salesman, Michael Garski, was quite incredible.
My boys, wife and I are all big Herbie the Love Bug fans, and we decided to go to the dealership to check out a Beetle, and hopefully take a test drive.
Michael was so gracious, and even though we told him we were just stopping by for a test drive, he treated us like family. It didn’t matter that we weren’t coming in ready to buy today. Michael was more concerned with providing outstanding service, building a relationship and honoring the philosiphy of his dealershihp (which is Zimbrick Volkswagen, on Century Avenue by the way).
My kids were given a brochure about the Beetle, as well as a few promotional DVD’s about Volkswagen cars. We were made to feel special and welcome, and I actually felt guilty leaving without making a purchase. When we’re ready, I know who my salesman will be when we purchase a Volkswagen Beetle (possibly two when my boys are old enough to drive).
Mike is the grandfather of two grand daughters, only 11-months apart. I could tell how much he enjoys and misses them by the way he treated my kids. Thank you Michael!
And remember, you are not alone…